Refund policy

At ABBA Specialty Coffee, we take pride in delivering freshly roasted, high-quality specialty coffee. If there is an issue with your order, we're here to help.

Returns

Because coffee is a perishable food product, we cannot accept returns of opened or used items.

If you receive an incorrect, damaged, or defective product, please contact us within 7 days of receiving your order. Our team will review your request and work to resolve the issue as quickly as possible.

To help us process your request, please include:

Your order number
A brief description of the issue
Photos of the damaged or incorrect product (if applicable)

Refunds

Refunds may be issued in the following situations:

You received the wrong item.
Your order arrived damaged.
Your order was lost in transit (subject to shipping carrier confirmation).

Once your request has been approved, refunds will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Exchanges

We only replace products if they arrive damaged or if you receive the wrong item. If you need an exchange, please contact us through our Contact page, and we'll be happy to assist you.